magnifying makeup glasses

We will clearly communicate to you the delivery timescale on the product page and on your order confirmation.
We will typically aim to get your product to you within 3-5 working days if delivering to the UK and 4-6 days to the Republic of Ireland. In your order confirmation email we provide a link called “Track your order” but you can also access this by logging into My Account and clicking into “Where is my order?” If you have any queries relating to your delivery please contact our Customer Service team.

 

Wherever possible we will despatch your order in one parcel, however there will be occasions when size, weight or volume of items ordered means we are unable to combine them.  In these instances we will send your order to you in multiple parcels.  The parcel content note will indicate which parcel number you have received.

Returns
 

Please be advised that there are some exceptions to items you can return:

Any products that we have personalised for you, unless the product is faulty or the personalisation is not as you instructed

Any pre-recorded material, and fragrances where the seal has been broken

For reasons of health and hygiene, earrings for pierced ears and body bars are also excluded from return. You may only return these items if faulty or damaged

Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging

or the item was purchased more than 30 days ago.
When returning an item we ask that you:

Print off our automated returns request form and include it within your parcel. This form is generated by completing the online returns request referred to above and captures the information we need to process your return.

Peel off the returns tracking label and stick this on the outside of your returns parcel. Please be advised that this is not a free returns label and you will still need to pay postage (please refer to returns postage costs below).

Print off our returns address and place it on the outside of your parcel.  

You can return your item for any reason, at any time within 30 days of receipt, for a full product refund, provided the goods are unused and in their original packaging. Please click here to find out more.
All personalised items are excluded from our 30 day return period, as is pre-recorded material, software and fragrances where the seal has been broken. If your item becomes faulty during this period please contact us for further advice.  Our warranty does not cover wear and tear or faults that were pointed out prior to purchase.

In these instances please contact our Customer Services team and ensure you retain your receipt.
We recommend that you return your items via recorded delivery as we cannot be held responsible for returned items that are lost in the post.

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